15 Pledges To Customers

Driving change: 15 pledges to customers

14:00 - 17:45 Townhalleurope, Square de Meeûs 5-6, 1000 Brussels

The message is loud and clear - we need to combat climate change now. As a customer who wants to do their part, how do you overcome the obstacles on your energy transition journey? Improving energy efficiency, increasing the share of renewables or making the shift to electric mobility are easier said than done. A large number of customers are still unaware or uncertain about the benefits of the transition for their budget and comfort, and, of course, for the environment.

With this in mind, Eurelectric and Accenture set out to understand what could be done to partner with customers on this quest for a sustainable, inclusive and smart energy future. For more than a year we have travelled across Europe and debated with representatives from consumer associations, national and regional authorities, NGOs, the automotive industry and technology providers about the main solutions to support customers and encourage their active participation in the energy transition. Together, we have reflected on the evolving role of energy suppliers. We have exchanged ideas and have collected inspiring best practices.

At this event we did not only present the outcome of this exercise, but did also unveil a series of 15 concrete actions that European electricity suppliers will take to help customers benefit from electric mobility, energy efficiency services and renewable generation.

Join us to discuss the role of citizens and businesses in the energy transition!