Accenture / Eurelectric consumer survey report "Pledge to the People"

Keeping their promise: A status check on suppliers progress towards their pledges to empower consumers 

In March 2020, more than 90 European electricity retailers co-signed the 15 pledges to customers. They promised to empower their over 200 million residential customers with new user-friendly services and electric solutions that make their experience affordable and simple.

Together with suppliers’ commitment to decarbonize electricity supply, the 15 pledges aim to ensure a future European electricity system that is reliable, inclusive and sustainable.

Eurelectric and Accenture have evaluated how European energy consumers and energy suppliers perceive progress since the 15 pledges were launched.

How much progress has been made?

Executive summary

• Consumers feel they have more choice, control and a better experience in meeting their energy needs
• Close to 80% of consumers aren’t making use of new energy solutions available yet – many don’t know how
• Concerted action involving many partners is needed to help everyone participate in the energy transition