Source: Edison
The service includes:
- 24/7 technical support for plumbing, electrical systems, and appliances, with free call-out and the first hour of the first intervention included.
- Home convenience services such as cleaning, laundry, car and motorbike washing, and IT assistance for PCs and tablets.
- Maintenance and protection plans for household systems and appliances including boilers, air conditioners, gas, and electric systems.
- Energy efficiency solutions, including the installation of solar panels, heat pumps, air conditioners, boilers, and electric vehicle charging points.
Risolve also integrates the “Spendi&Riprendi” loyalty program, which rewards users with up to €260 in bill credits for using services and adopting energy-saving behaviors.
Accessible via My Edison app or personal account area, the platform is entirely digital, ensuring a seamless and intuitive customer experience.
Edison stands out because it offers more than just energy services —becoming a trusted partner for home management. While concepts like “customer proximity” are often used across the industry, Edison stands out by providing tangible, everyday value through real, practical support. Notably, Edison is the only energy company in Italy to operate a 24/7 service center, underscoring its commitment to being present whenever customers need assistance.
To measure Risolve’s success, Edison monitors key indicators such as an increase in sales, greater brand awareness, and a higher Net Promoter Score (NPS)—a strong signal of customer satisfaction and loyalty.
Risolve is a long-term strategic project, structured in multiple development waves. The first wave was completed in under a year and laid the foundation for the service. The current second wave focuses on strengthening and expanding the range of services offered, continuing Edison’s goal of delivering integrated, innovative, and customer-centric solutions for the modern home.