Source: Kaluza
The changing face of energy retail
Gone are the days when energy was a linear, one-way system with predictable supply and demand, and passive consumers. As the transition takes shape, energy is flowing in all directions, with distributed renewable supply and connected devices creating greater system complexity and redefining the roles of retailers and their customers.
A successful energy provider will no longer be measured by the amount of kWh sold but customer lifetime value generated and its ability to innovate at pace – unlocking new revenue streams through AI-driven forecasting and real-time energy optimisation. As trusted advisors to their customers, future retailers will provide a ‘one-stop-shop’ of personalised energy solutions enabling customers to save money and accelerate decarbonisation.
The gateway to transformation? Real-time data and the right tools to unleash its full potential. While energy providers are handling growing volumes of data, attempts to harness its full value are being hampered by outdated technology.
Up to 90% of today’s energy companies rely on legacy systems for billing and operations which are slow, siloed and costly to run. Return on investment is low with customers still confused by their bill and dissatisfied with service which in most cases falls below modern expectations for easy-to-use, personalised digital experiences that provide transparency and control.
Data-centric, customer-first transformation
Kaluza is an agile software platform powering energy transformation for energy providers enabling them to streamline operations, personalise customer engagement and drive scalable innovation in smart energy technologies.
Flexible by design, the platform is open and modular offering the agility needed to navigate the transition for millions of diverse customers. Kaluza’s end-to-end platform spans meter-to-cash, billing, payments, customer support and advanced energy optimisation. With real-time data at its core, Kaluza connects every corner of the energy system through the industry’s largest partner ecosystem comprising best in class out-of-the-box integrations with device OEMs, including automakers Volvo Cars and Volkswagen Group, and software providers Salesforce and AWS. The platform currently powers the digital experience for millions of OVO customers in the UK and the largest electricity provider in Australia, AGL.
UIs for Kaluza-powered decarbonisation propositions
Powering OVO’s transformation
Kaluza empowered OVO to acquire a large incumbent provider, making it the fourth-largest energy provider in the UK. Through this landmark acquisition Kaluza enabled:
€157m reduction in tech spend
Less money spent year on year through tech stack consolidation.
32% lower handling time
Decreased customer support handling time by migrating from a legacy billing platform.
+39 NPS
Boosted customer satisfaction through intuitive tooling and automation.
Creating a step change in operations
“Kaluza delivers complex migrations at impressive scale. Working with Kaluza, we were able to galvanise our teams around a compelling vision. We were guided through the process via a highly data-driven approach which removed risk, avoided disruption and enabled us to continue innovating.”
— Lauren Lewis, Chief Operating Officer, OVO
Innovation in days
World-leading programmes and tariffs launched in as little as two weeks, resulting in:
- 100GWh+ load optimised
- €447 average savings per customer per year
- Tens of thousands of EV drivers served
Discover more on our website.
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